Policy

ONLINE BOOKING:

Appointment bookings and changes as well as joining the wait list, are done via your account online. Our booking system is always current and up-to-date.

A valid credit card is required to schedule and hold your appointment and is charged under our cancellation policy.

APPOINTMENT NOTIFICATIONS:

You will be automatically text an ‘Opt-In’ text from NATURALLY BEAUTIFUL. You must opt in to this text as future text will contain important appointment instructions.

CANCELLATION POLICY:

A 24-hour notice of cancellation is required for all appointments to avoid cancellation fees of 40% of services booked.

There will be a $30 deposit for Groupon Vouchers when booking services. This deposit will be returned at the end of your appointment or refunded if you reschedule or cancel 24 hours in advance.

If you are not feeling well, as always, I ask that you contact me straight away and reschedule. Clients who fail to show up for their appointment, cancel under 6 hours or who are more than 10 minutes late, will still be charged a 100% no-show fee.

Appointment Reminders (email & text) are a courtesy and are automated. It is your responsibility to remember your appointments scheduled to avoid missed appointments, late arrivals, and cancellation fees. Please always check your confirmations when they’re received to ensure the date/time are correct.

Our booking system is set up with automatic appointment reminders as a courtesy and received as follows:

Appointment Scheduled: You’ll receive an email and or text confirmation of appointment day created.
72 hours before your appointment: You’ll receive an email and or text for your confirmation.
48 hours before your appointment: You will receive an email and or text as a reminder which is also the last chance to cancel to avoid any fees.
12 hours before appointment: You will receive an arrival text with instructions on your next steps.

Confirming your appointment helps us ensure that we are properly prepared for your appointment. We appreciate a response to the notifications.

We do not make phone call confirmations. Please utilize the automated email and text confirmations.

ARRIVAL:

On the day of your appointment, you will receive an automated Arrival Instructions Text via our scheduling system. This text will contain up-to-date instructions as well as alerting us you have arrived.

Due to our studio size, we regret that we cannot allow additional guests, other than a parent or legal guardian.

All forms must be completed 48 hours before your scheduled appointment. This form will be in your email appointment confirmations. Please make sure to check your spam folder.